Online Services

Let me ask this, what’s the use of your online services if most the time it isn’t working? Gosh, in times of emergency especially in the middle of the night where do you want me to top up? As if there is a 24/7 dairy open to serve my needs. Like right this time, my Grandpa is almost dying in the hospital & because of this “never working website” my family & I are still awake til now waiting for our relatives from the Philippines to update us of what’s happening there. Another thing, my mum txted me & she said that she’s running out of load (how can she call the person who will fetch her) so she told me to credit her prepay (take note:she’s on aussie airport now,on her way here) but then what can I do? what can you do regarding this matter? How many people who will experience this kinda service? It’s actually annoying, for real!!!